Your Data, Your Rights
ace71 Privacy Policy — How We Protect Your Data
ace71 is committed to protecting the privacy and personal data of every player on the platform. This policy explains what we collect, why we collect it, and how you remain in control.
This Privacy Policy ("Policy") describes how ace71 ("the Platform", "we", "us", "our") collects, uses, stores, and protects personal information provided by users ("you", "the Player") when you access or use the ace71 website, mobile site, and associated services, including casino games, sports betting, live dealer games, loyalty programs, promotions, and customer support. This Policy should be read together with the ace71 Terms and Conditions. By registering an account or using the ace71 platform in any way, you acknowledge that you have read and understood this Privacy Policy.
ace71 takes data privacy seriously. We collect only the information we genuinely need to provide you with a safe, fair, and localised gaming experience. We do not sell your personal data to third parties. We do not share your data with advertisers. Your information is used exclusively to operate, secure, and improve the ace71 platform and its services.
Your Privacy at a Glance
All data transmitted between your device and the ace71 platform is protected by 256-bit SSL encryption. Your login sessions, deposits, and personal information travel through fully encrypted channels.
ace71 collects the minimum personal data required to operate your account, verify your identity, process transactions, and comply with applicable anti-money laundering requirements. We do not collect unnecessary data.
ace71 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is not shared with advertisers, data brokers, or unrelated commercial entities.
You have the right to access the personal data ace71 holds about you, correct any inaccuracies, and request updates to ensure your information is accurate and current.
Subject to our legal retention obligations, you may request the deletion of your personal data. Requests will be reviewed and processed in accordance with applicable law and our internal data governance procedures.
For any privacy-related queries, requests, or concerns, contact the ace71 support team directly via live chat (available 24/7 in English and Bangla) or by email at [email protected].
1. Who We Are
ace71 is Bangladesh's dedicated online casino and sports betting platform, operating at https://ace71.vip. For the purposes of this Privacy Policy, ace71 is the data controller responsible for the personal data you provide when you use the platform. If you have any questions about how your data is handled, please contact us via live chat or at [email protected] (plain text — not a clickable link).
2. Information We Collect
ace71 collects personal information in the following categories when you register an account, make transactions, use platform features, or contact support:
- Registration data: your name, date of birth, registered mobile number, and preferred language. This information is required to create and maintain your ace71 account.
- Identity verification data: government-issued identification documents (such as National ID card or passport) submitted during KYC verification. This data is collected to comply with anti-money laundering obligations and to confirm player eligibility.
- Financial transaction data: deposit amounts, withdrawal requests, payment method references (mobile wallet account numbers associated with bKash, Nagad, Rocket, or Upay), and transaction timestamps. ace71 does not store full card numbers or complete mobile banking PINs.
- Usage and gameplay data: game history, betting records, session durations, wager amounts, login timestamps, and responsible gaming tool settings (deposit limits, time-out status, self-exclusion status). This data is used to operate the platform, detect fraud, and provide responsible gaming support.
- Device and technical data: IP address, device type, operating system, browser type, and general location data (country/city level only — we do not collect GPS-level location). This data is used for security monitoring, fraud detection, and platform optimisation.
ace71 may also collect information you voluntarily provide when contacting customer support — including chat transcripts, support ticket content, and any documentation submitted in connection with a complaint or account query. This information is used solely to resolve the matter at hand and to improve the quality of our support service.
3. How We Use Your Information
ace71 uses the personal information we collect for the following specific purposes only:
- Account management: to create, maintain, and secure your player account, including processing login authentication and account recovery requests.
- Transaction processing: to process deposits and withdrawals via your nominated payment method (bKash, Nagad, Rocket, Upay, or other supported methods), verify payment ownership, and maintain accurate financial records.
- Identity verification and compliance: to verify your identity in accordance with KYC procedures, meet anti-money laundering obligations, confirm player eligibility (including age verification to ensure compliance with the 21+ requirement), and respond to lawful requests from regulatory or law enforcement authorities.
- Fraud prevention and security: to monitor account and transaction activity for signs of fraud, collusion, bonus abuse, identity theft, money laundering, or other prohibited conduct as defined in the Terms and Conditions.
- Responsible gaming support: to operate deposit limit, time-out, and self-exclusion tools on your account; to identify patterns of play that may indicate problem gambling; and to proactively contact players where our responsible gaming team has concerns about a player's wellbeing.
- Customer support: to respond to your queries, resolve complaints, process account closure requests, and improve the quality of our support service based on interaction history and feedback.
4. Legal Basis for Processing
ace71 processes your personal data on the following legal bases:
- Contractual necessity: the processing of your registration data, transaction data, and account data is necessary to perform the contract between you and ace71 (the Terms and Conditions) and to provide you with the services you have requested.
- Legal obligation: the processing of identity verification data and financial transaction records is required to comply with applicable anti-money laundering laws, KYC regulations, and other legal or regulatory requirements applicable to the platform.
- Legitimate interests: the processing of usage data, device data, and gameplay records for fraud prevention, security monitoring, platform optimisation, and responsible gaming purposes is carried out on the basis of ace71's legitimate interests in operating a secure and fair platform.
- Consent: where ace71 sends you promotional communications (such as information about new games, seasonal bonuses, or platform updates), this is done on the basis of your consent. You may withdraw consent to receive promotional communications at any time by contacting the support team.
5. Sharing Your Information
ace71 does not sell your personal data. We share personal data with third parties only in the following limited and necessary circumstances:
- Payment service providers: transaction reference data is shared with bKash, Nagad, Rocket, Upay, and other supported payment services solely to process your deposit and withdrawal requests. ace71 shares only the minimum data necessary to complete each transaction.
- Game content providers: game providers such as Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, Spribe, and NetEnt may receive a player session token and game-play data necessary to operate their games within the ace71 platform. These providers are contractually required to handle this data in accordance with applicable data protection standards.
- Identity verification services: for KYC purposes, identity document data may be processed by a third-party identity verification provider operating on behalf of ace71. Such providers are bound by strict data processing agreements and may not use the data for any other purpose.
- Legal and regulatory authorities: where required by applicable law, regulation, court order, or lawful government request, ace71 may disclose personal data to relevant authorities. ace71 will notify you of such disclosure where legally permitted to do so.
6. Payment Data and Mobile Financial Services
ace71 supports deposits and withdrawals via Bangladesh's major mobile financial services, including bKash, Nagad, Rocket, and Upay. When you deposit or withdraw using these services, ace71 records the transaction amount, date and time, and a reference identifier (such as a partial mobile wallet number) sufficient to reconcile the transaction. ace71 does not store your full mobile banking PIN, one-time passwords (OTP), or complete wallet credentials. You should never share these credentials with any party, including ace71 staff.
Transaction records are retained for a minimum of five years from the date of the transaction. This retention period reflects our obligations under applicable anti-money laundering laws and financial record-keeping requirements. After the retention period has elapsed, transaction records are securely deleted or anonymised.
7. Cookies and Tracking Technologies
The ace71 platform uses cookies and similar tracking technologies to operate essential platform functions and to improve your experience. The following categories of cookies are used:
- Essential cookies: required for the platform to function correctly, including session management, login authentication, and security checks. These cookies cannot be disabled without impairing core platform functionality.
- Functional cookies: used to remember your preferences, such as language selection and responsible gaming tool settings, so that your experience is consistent across sessions.
- Analytics cookies: used to understand how players interact with the platform — which features are used most frequently, where players encounter difficulties, and how the platform can be improved. Analytics data is processed in aggregated, anonymised form and is not linked back to individual player identities.
ace71 does not use advertising cookies, tracking pixels for retargeting campaigns, or any cookie technology that shares your data with third-party advertising networks. If your browser or device settings allow you to disable non-essential cookies, you may do so without losing access to the core features of the platform.
8. Data Retention
ace71 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and our internal data governance policy. The following retention periods apply: registration and account data is retained for the duration of the account and for a minimum of five years after account closure; transaction and financial records are retained for a minimum of five years; KYC and identity verification records are retained for a minimum of five years from the date of verification; gameplay and betting records are retained for a minimum of five years; customer support records are retained for three years from the date of the last interaction.
When the applicable retention period has elapsed, ace71 will securely delete or anonymise your personal data so that it can no longer be associated with your identity. Where deletion is not technically feasible within a short timeframe (for example, data held in backup archives), the data will be isolated from active processing until it can be securely deleted.
9. Data Security
ace71 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption for all data in transit between your device and the platform; encrypted storage of sensitive account data at rest; access controls that restrict internal access to personal data on a strict need-to-know basis; regular security assessments and vulnerability monitoring; and two-factor authentication options for player accounts.
While ace71 takes all reasonable steps to protect your data, no internet-based system can be guaranteed to be 100% secure. In the event of a data breach that poses a risk to your rights and interests, ace71 will notify affected players promptly and take all necessary remedial action. If you believe your account has been compromised, please contact support immediately via live chat.
10. Your Rights
As a player on the ace71 platform, you have the following rights in relation to the personal data we hold about you:
- Right of access: you may request a copy of the personal data ace71 holds about you. We will provide this within a reasonable timeframe following identity verification.
- Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
- Right to erasure: subject to our legal retention obligations, you may request that we delete your personal data. We will action such requests where there is no overriding legal reason to retain the data.
- Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
- Right to withdraw consent: where processing is based on your consent (for example, receipt of promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
To exercise any of the above rights, please contact the ace71 support team via live chat or at [email protected] (plain text — not a clickable link). We will verify your identity before processing any data rights request and will respond within a reasonable timeframe. There is no fee for submitting a data rights request.
11. Children and Minors
The ace71 platform is strictly restricted to adults aged 21 years and above. ace71 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete the data, and report the matter in accordance with our child protection procedures. If you believe a minor has registered on the ace71 platform, please contact us immediately via live chat.
12. Changes to This Privacy Policy
ace71 reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, ace71 will notify registered players by posting the updated Policy on the platform and displaying a notice upon login. The date of the most recent revision is shown at the top of this page. We recommend that you review this Policy periodically to stay informed of how we handle your personal data.
Your continued use of the ace71 platform following any update to this Policy constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes to this Policy, you should stop using the platform and contact support to close your account.
13. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how ace71 handles your personal data, please contact us. Our support team is available 24 hours a day, 7 days a week, in both English and Bangla.
Email: [email protected] (plain text — not a clickable link). Live chat is available directly within the ace71 platform and is the fastest way to reach our data protection team. For formal data rights requests, please state clearly in your message that you are submitting a data subject access request, rectification request, or erasure request, so that we can route your query to the correct team.
Your Privacy is Protected — Now Play Safely
ace71 keeps your data safe so you can focus on enjoying the games. Explore our full casino, read our FAQ, or play cricket betting — all on Bangladesh's most trusted platform.